Our Commitment to you
The physiotherapist who is treating you is registered with the HCPC and the Chartered Society of Physiotherapy.
Every member of our team has been DBS Checked and has an ICO Registration number.
The physiotherapist will have a strong commitment to developing their post graduate skills and will only be working within their field of expertise and in line with current recommendations of good practice.
The physiotherapy assistant will only work under the direction of your physiotherapist and will not be asked to progress the treatment plan.
During your assessment a full explanation of your problems will be discussed alongside a proposed treatment plan.
There is no obligation for you to consent to further treatment.
| Diane Ormsby ICO Registration number: | ZA380105 |
| Gemma Brown ICO Registration number: | ZA380079 |
| Heather Ross ICO Registration number: | ZA501049 |
| Alahna Cullen ICO Registration number: | ZA8633920 |
| Adrian Yeoman ICO Registration number: | ZA619834 |
| Claire Cook ICO Registration number: | ZA580870 |
| Dorota Laska-Gaffney ICO Registration number: | ZB267689 |
Letters and Reports
We are willing and happy to prepare letters and reports if required to support onward referrals or insurance requirements.
Consent and Confidentiality
- We will need you to consent to treatment on every visit.
- You shall be informed on every visit of the treatment plan and goals.
- We shall always be happy to answer questions related to your assessment and treatment.
- When the treatment is complete we shall retrieve your file and keep your records in a secure locked location.
- We shall not share information with other agencies or professionals prior to your informed and documented consent.
- (Please refer to our privacy policy page.)
Concerns or Complaints.
We strive to offer and provide a high quality physiotherapy service and always value your feedback.
- We aim to resolve any issues promptly and thoroughly
- To be supportive and resolve problems without blame
- To improve our service if indicated
- To provide information if the problem cannot be resolved via discussion with the practitioner
If however you have a concern or need to make a complaint:
Please raise your concerns immediately with the therapist treating you verbally or in writing.
It is wise to raise you concern immediately or within days; we shall keep documented evidence of your concern kept securely and with confidentiality.
In many cases it will be possible to resolve the issue promptly.
If you feel your concerns have not been adequately addressed and resolved please contact either:
- The Chartered Society of Physiotherapy
www.csp.org.uk
020 7306 6666 from 8:30-5pm Monday to Friday - The Health and Care Professions Council
www.hcpc-uk.org
Freephone number: 0800 328 4218
Tel: +44 (0)20 7840 9814 - The Health Service Ombudsman
www.ombudsman.org.uk
Customer Helpline on 0345 015 4033
Terms and Conditions
Balance Neuro Physiotherapy is a domicillary service currently based within the areas identified on our home page.
If you happen to live outside of the area covered by your physio and would still like to consider us, then extra charges will be applied based on travel distance and time taken.
The method of payment shall be agreed prior to commencement of treatments.
Money shall usually be collected at the end of each treatment session (unless otherwise argreed), in either cash, cheque or BACS.
Cheques should be made payable to the physiotherpaist who is treating you.
No further treatments shall be booked if payment is not received at the agreed time.
Protecting Our Health and Safety
We reserve the right to leave a treatment session if somebody within the residence has smoked within the last hour, or if we feel at risk in any other way.
Activities will only be undertaken if risk assessment permits.
